Blue Nile Review 2019

Should You Trust This Company & Buy Jewelry From Them?

Blue Nile has competitive prices and as a dropshipper, I was certainly expecting such price margins. Blue Nile has lived up to its claims as an affordable retailer of high-quality jewelry. I would give BN a straight five star but considering the buying experience, a blind purchase at Blue Nile can easily turn wonky.

Blue Nile’s selection is way above average and only one competitor, James Allen, matches up to its large inventory. The company’s highlight is the “Designer Rings” selection, where the company merged with brilliant designers to come up with customized engagement rings.

James Allen has the best customer service and you could double check through the site’s verified reviews. An online 24/7 support, a couple of free Idealscope images, and even a chance to speak with the company’s President? That’s by far the best service anyone buying an engagement ring could ever get.

Blue Nile Review 2019
blue nile logo

Store Name: Blue Nile

Store Description: Blue Nile, in all probability, is the largest online retailer of diamonds. Having been in the precious stones trade for more than two decades, Blue Nile has acquired a reputation for great customer support and service. The fine jewelry retailer not only offers competitive prices but also stacks up in its large inventory of over 180,000 loose diamonds, thanks to exclusivity contracts and its online business model.

Blue Nile also boasts of having conflict-free diamonds, with certificates and accreditations that marry up ethical sourcing. The company is purely online and has no mom and pop stores.

Virtually all retailers in this realm rely heavily on engagement rings and Blue Nile is no different. In fact, Blue Nile’s founder, Mark Vandon, came up with the idea of opening a jewelry retailer after struggling to find a good engagement ring for his girlfriend.

We’ll have an in-depth review of Blue Nile, along with its benefits, cons, customer appeal, and pretty much everything that there is about the online fine jewelry retailer.

Price range: $100 - $300

Address: 411 1st Ave S, Seattle, WA 98104

Telephone: 1 (800) 242-2728

  • Price
  • Selection
  • Customer Service
4.2

Summary

I can safely say that BN is a very good place to start your diamond and engagement ring search. However, for peace of mind, I’ll advise you to look for diamonds that have actual images and videos. The company is still a little hesitant on innovative methods: the packaging is rather introductory and doesn’t bring out the spark. If you have a larger budget, you may not be entirely impressed by BN’s packaging.

Coupled with an easy-going website, the company’s consumer experience is friendly. Blue Nile’s selection is also within budget and of credible quality. The ability to make a purchase online is one of Blue Nile’s highlights, giving customers the comfort of choosing their preferred diamond from anywhere in the world.

Blue Nile History

Back in 1998, when Mark C. Vandon was still a management officer at Bain & Company, the diamond market was largely offline. It was only while searching for an engagement ring that he realized an untapped gap in online retail for diamonds. Looking further, Mr. Vandon stumbled upon Doug William’s website and was impressed by the small retailer’s website.

about blue nile history

Vandon contacted the company’s owner and bought 85% of its shares aiming to revamp the entire website (later in 1999). The outcome of Mr. Vandon’s overhaul gave birth to Blue Nile. Since then, the venture capital became one of the leading online suppliers of loose diamonds.

In February 2017, after several announcements, Blue Nile finally completed its acquisition and was no longer a public trading company.

Three companies completed the $500m process and turned Blue Nile into a privately owned company. The investor groups consisted of Bain Capital, Bow Street and Adam Partners, and Private Equity.

Blue Nile Setting Selection and Quality

It’s kind of dizzying when you think of browsing through Blue Nile’s 180,000+ inventory. Luckily, the company categorizes its diamonds into different settings and specifications.

Blue Nile provides 10 settings: cushion, emerald, radiant, pear, princess, marquise, oval, heart, pear, and asscher.

If you’re looking for engagement rings, you’ll be impressed by Blue Nile’s impeccable range of settings and styles. The e-tailer has a “Build your own Ring” feature that allows buyers to select rings based on their preferred price, 4Cs, shape, among other aspects you may fancy.

blue nile settings

Interestingly, Blue Nile has also joined forces with some of the best designers to come up with pre-set jewelry in its “Designer Rings” section. You can still tweak most of these pieces to your own liking in case you need to add a special touch. The pre-set engagement rings come in affordable price ranges that don’t compromise the product’s brilliance.

Even though diamonds are the main products in Blue Nile’s inventory, there are a little over five metals that the company offers; silver, platinum, white gold, rose gold, and yellow gold, with options 18k or 14k for the gold.

It would be fair to say that Blue Nile diamonds have passed the quality test, even though a couple fo complaints might stain this reputation. With so many loose diamonds available, it’s easy to question the quality of Blue Nile diamonds. Members at Blue Nile require wholesalers to provide proper certifications (GIA and AGS) prior to listing any diamond on the company’s website.

You may have a hard time browsing through Blue Nile’s website, but it’s clear that products listed on the company’s website have acceptable qualities.

Blue Nile Price vs Value

As we mentioned earlier, Blue Nile’s dropshipping business model allows them to provide sharp margins as compared to physical retailers. None of the company’s products matched the prices of brick and mortar stores like Jared or Shane Co. You’ll certainly save a bit of money while shopping online.

Looking at competitors that match up Blue Nile’s business model, product prices are nearly equal. Stores like James Allen employ similar business models and have inventories well over 200,000. Despite JA matching up to Blue Nile’s inventory, a few rings might be slightly cheaper at Blue Nile. Both retailers offer pocket-friendly prices, according to the majority of customers.

Another edge Blue Nile enjoys over its competitors is the Price Match Guarantee program, where they ascertain customers of matching up prices for similar diamonds sold by competitors.

The program, however, has a few reservations- you’ll need to provide the exact carat, cut, weight, fluorescence, depth percentage, color, etc. A valid GIA certificate and a link showing the actual price of the diamond is also required. Blue Nile also warns that the program will not be eligible for diamonds already sold. But, you’ll have a 30-day return policy in case you’re disgruntled with the diamond.

It’s worth noting that James Allen has a very similar price match program.

Blue Nile Packaging

Blue Nile isn’t that much of a show-off and its presentation of engagement rings confirms my suspicions. When you buy an engagement ring from Blue Nile, it comes with a standard, nondescript blue box. Honestly, there’s nothing special about the box. It’s not shoddy either!

The packaging is well crafted and you can accompany a free gift card with a personal message to the receiver. Your package includes the blue box, maintenance tips, the grading report, and other authenticity documents. As a high-end retailer, one would expect Blue Nile to have luxurious or elegant presentations, but the company prefers more of a classy, laid-back approach.

Blue Nile Customer Service

Put competitive prices aside and Blue Nile still boasts its excellent customer service. They have a wide array of options in case you need some questions answered. There’s an FAQ section that covers common topics as well as a “Help Topics” area, giving out detailed information. If your query is a little bit specific, don’t fret, head over to the live chat section and you will be connected to one of their representatives.

I haven’t had the chance to speak to one, but from what I’ve read online, customer representatives at BN are quick to respond.

Blue Nile Website Experience

For any online retailer, customer service needs to be as good (if not better) than the website shopping experience. Online shoppers want to have an easy time choosing their products in the same way physical retailers would take time to arrange products on shelves. Since customer experience is part of the services required, let’s see how Blue Nile’s website bear upon customer experience.

For status, the website looks appealing and easy-to-navigate, even for the lay shopper. When you’re looking for specific loose diamonds, pearls or other metals, it’s easy to filter search options, saving you from exhaustive searching. But, the website is not all that. If you’re just aimlessly looking around to land that eye-catching diamond, Blue Nile might let you down- at least a little bit.

Why?

Only until in August 2016, Blue Nile did not have visualization tools for its extensive range of products. Users had to rely on stock images of similar quality alone. Some products even had drawings! BN later invested in visualization and now you can see most of its products in 360° HD display. At least it’s not entirely risky.

But with companies like James Allen providing high-quality images for all of its products, BN might need to scale up.

The overall shopping experience at Blue Nile may pull in a great deal of customers but the company doesn’t provide high-quality videos and images, customers may jump ship. Otherwise, no one would want to buy diamonds blindly.

Blue Nile Return Policy

As with most jewelry retailers, Blue Nile offers a 30-day hassle-free money back return policy. They start counting days once they ship the products to you. Their return policy is a no-fuss, especially for items under $500. However, if your purchase was well over $500, expect back and forth phone calls and instructions on how to proceed.

blue nile return policy

Summing it up, the refund process is somewhat easy.

All you need to do is contact the company and they’ll mail you a free shipping label. Remember to add insurance to your product while returning to Blue Nile.

The company will not be liable for any stolen or lost goods during the return process. If you’re expecting a refund, BN will have it processed in a matter of days. Luckily, you can check the progress of your returns once you ship back the item.

Blue Nile Warranty

Blue Nile’s warranty is a lifetime guarantee and they’ll handle all repairs and replacements arising from manufacturing defects. Included in the warranty is a free lifetime cleaning and inspections, excluding shipping costs. If you encounter issues that are not manufacturing related, then Blue Nile will advise you on the expected costs of repair or replacement.

Blue Nile Buyback and Upgrade Programs

Similar to JA, Blue Nile offers a diamond upgrade program, which gives you the choice of upgrading to a new diamond which must be selling twice as much as your initial loose diamond. BN requires the diamond to be in its original condition, and with the original lab report provided.

The Buyback program is a recent venture by Blue Nile, after collaborating with Mondiamo as the main evaluator of the diamonds. So, if you were looking for a buyback offer from BN, you’ll have to head over to the Mondiamo site, enter the diamond’s details, and wait for the site to re-evaluate your diamond.

Mondiamo uses algorithms based on Blue Nile’s prices and their offer is usually 60-65% of the initial price of the diamond. Well, I’m not sure if you’d be comfortable with such margins, but it’s not an option I would easily jump on.

Blue Nile Compared To James Allen

Because James Allen and Blue Nile are way ahead of other competitors, we’ll have BN’s first comparison against James Allen. Both retailers have exclusive rights to over 100,000 products and are often praised by this large inventory. However, a few distinctions separate the two brands and may help you choose the right online retailer during your next fine jewelry purchase.

Blue Nile Vs James Allen: Shopping Experience

Even though both websites may look appealing to customers, Blue Nile’s approach is more inclined to traditionalists, while James Allen’s modern appeal is clear from the website’s lead colors (pink and white). Both sites have search filters with similar options and GIA grading factors when looking for specific types of jewelry. James Allen and Blue Nile both have 360-degree imaging of diamonds. However, James Allen is way ahead with this technology.

First, all of JA’s diamonds have 360-degree videos, which BN is clearly lacking. James Allen also provides a unique “Super-Zoom” feature, providing up to 20x magnification for proper scrutiny.

Our pick on shopping experience: James Allen

Blue Nile Vs James Allen: Diamond Costs

One good thing about online retailers is that you’ll always get the best bang for your buck! Both James Allen and Blue Nile are primarily online jewelry retailers, which allows them to cut costs brick and mortar stores need to incur. 

Filled with discounts and coupons, both vendors will make your purchase worthwhile. On a rather specific note, Blue Nile is a bit cheaper when compared to JA. The differences are slim but worth the mention.

Our pick on diamond price: Blue Nile

Blue Nile Vs James Allen: Customer Service

Due to their spectacular reputations, both companies have experienced staff in place ready to handle all issues related to fine jewelry. The customer service reps are really good at helping you find the perfect diamond.

James Allen offers a 24/7 live support via the live chat button. The team will normally respond within 30 seconds!

Blue Nile will also be quick to online queries but unfortunately, its live chat service is not available round the clock.

You’ll also notice that Blue Nile will allow you to reserve diamonds up to 48 hours on their website: James Allen no longer supports this feature. On the bright side, James Allen has a wide range of options and it is likely that you will find another diamond with properties alike.

Our pick on customer service: James Allen

Blue Nile Vs James Allen: Money Back Guarantee

Both e-tailers have a 30-day money back guarantee. As long as your return request is within 30 days, you’ll be able to get a full refund. 30 days should be ample time, in my opinion, to make up your mind if you want the diamond.

Another slight difference in the money back option is that James Allen provides free returns and you’ll not have to pay for shipping costs within the US. Blue Nile will bill you $7, which is not so much. But, I wouldn’t mind the free ride from James Allen.

Our pick on money back guarantee: James Allen

Blue Nile Compared To Brilliant Earth

While Brilliant earth may not receive the gist of popular jewelry retailers like James Allen, they’re simply unique and their praises glow from the recent appraisal of ethically sourced diamonds. Will it stack up against the two-decade, Blue Nile? Let’s weigh in the options and see how this one goes.

brilliant earth

Blue Nile vs Brilliant Earth: Imaging Technology

Both vendors recently incorporated real high-quality images for their diamonds. The interactive 360-degree view is not only useful to know exactly what you’ll get, but also important in pointing out inclusions and defects that would otherwise not be detailed in the grading reports.

However, both retailers don’t have real-time imaging technology on all of their diamonds which means you’ll have to filter your search to diamonds with real-time videos. Leading vendors such as James Allen flourish on this technology having ASET Maps, and Ideal Scope imaging on all diamonds. So, even though Blue Nile and Brilliant Earth have imaging for most of their diamonds, they still need a bit of improvement.

Our pick on imaging technology: It’s a tie!

Blue Nile Vs Brilliant Earth: Product Inventory

Brilliant earth’s quest for ethically sourced diamonds may be a contributor to the company’s low inventory. Blue Nile has a little over 190,000 products “in store” while Brilliant Earth inventory is barely 20,000. However, both companies have 10 settings for their diamonds including cushion, oval, emerald, etc.

Our pick on product inventory: Blue Nile

Blue Nile Vs Brilliant Earth: Showrooms

Even though the online market does not necessarily call for physical locations, traditionalists may be happy to visit a nearby store just to confirm what they saw online. Blue Nile may need to work on their physical presence as the company is almost entirely online.

Even with a huge inventory, they’ll still need to work on the buying process. Honestly, I think it’s tricky to buy high-end products like diamonds without proper imagery or at the least, physical showrooms..

That being said, it’s quite obvious that Brilliant Earth is invested in physical stores. That’s true! In fact, it is one of the few online retailers that own a couple of stores spread across various states in U.S. Brilliant Earth has showrooms situated in major cities of San Diego, San Francisco, Los Angeles, Chicago, Denver, and Washington D.C. It’s a huge plus if you want to see samples beforehand or if you’re unsure of a certain product.

Our pick showrooms: Brilliant Earth

Other Blue Nile Guides

In our review of Blue Nile we’ve also covered a lot of other information about this online retailer. I encourage you to read the rest of the details about Blue Nile to ensure you’re getting the best deal you can get!

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